What Our Customers Are Saying

We agreed to write about our experience with The Window Store as part of our purchase agreement - so, here it is. We were searching for a company to replace our neglected siding and soffit and fascia when, by chance, representatives from The Window Store knocked on our door. We set a time for a salesperson to come out and discuss our needs. We met with the sales representative, and frankly, it didn't go well. Personalities clashed and we felt pushed to make quick decisions - we felt that they were disrespectful. It ended poorly with them leaving our house in a bit of a huff. It was very uncomfortable - probably the worst sales experience we've had and we have experience working in 100% commission jobs. To be sure, we thought we were done with the company for good. A few days later, we received a follow-up call from someone at the home office. We explained what happened and they asked us to give them another chance with another sales representative. We reluctantly agreed though we were skeptical that we would give them our business. However, we did like what we read about the company from other reviewers and we didn't want one bad experience to prevent us from dealing with, what seemed like, a good company - everyone has bad days (sales representatives and customers). The next sales representative who came out, Sean, was great to work with. He didn't talk over us and he was clear and direct. He provided enough information for us to make an informed decision without spinning information and using gimmicky sales pitches. Sean politely listened to and answered all of our questions. We weren't thrilled with the "close" - basically that we would receive a deep discount if we signed that night. However, Sean explained this practice in a very candid way and, in part, we understand the reasoning for it. Sean was always courteous and he offered (and did) step out a few times while we deliberated. He stayed quite late into the evening. It really came down to trusting Sean, the reviews of the company, and the products that they sell. So, we signed the purchase agreement - though we still worried about what we committed to. The home office was very good about communicating our install date. Though they let us know early-on that the install date was tentative, they were more concerned than we were when it was pushed back a week or so. Our house was last sided about 30 years ago, so another week or two wasn't a big deal. The dumpster company dropped off the dumpster a week early by mistake, but The Window Store made sure it was removed immediately. The crew was awesome. They were all receptive to each and every one of our many requests. They did stellar and timely work though they wanted to be even quicker. We could tell that they enjoy their work and that they take pride in what they do. In addition to siding, fascia and soffits, they replaced two windows - everything turned out better than we hoped. They even fixed shoddy work from another window installer! They were also careful about not leaving our make-shift fence open for our dogs to get out. The company went above and beyond every time and they didn't charge one penny more than the agreed price - though they certainly did more work than is written on the purchase agreement. Anyone can put up siding, but using quality products and giving time and attention to each and every little detail is what sets you apart. We went from being embarrassed at what our house looked like to being quite happy with it. In our humble opinion, our little home turned out better than any of the nice "before and after" examples that Sean showed us. Yesterday, our neighbor came over and gave us grief - he said we didn't ask our neighbors' permission to make our home look so good. Sincerely, D&I

Nice looking windows, very helpful staff. Glad we decided to do the project! More details: This was perhaps the third in-home window schpeel we've had from various companies door-knocking, and windows are expensive so it's not my favorite decision to make - it's hard for us to make decisions about spending money, but saleslady Kim did give us different prices and options to best fit our goals and budget. She was quickly able to tease out which product would work best for our space, worked with us efficiently and pleasantly, and definitely has an eye for color and design. She said she has Window Store windows in her house too. I was concerned about getting vinyl windows versus other types (read: Anderson windows use some kind of composite material, not vinyl) but Anderson is definitely not in my budget. She agreed that their windows are vinyl, but said not all vinyl windows are made equal and I think that made sense. She says they have replaced vinyl windows of lesser quality, and assured us that these would last. I guess there's only one way to find out, but our windows were sooooo old and drafty that it has to be better at least in the short term. We decided to replace just three of the windows in our home, ones that we use most often, to see how it goes. And now I'm glad we did! At first we had chosen three basement windows to replace but later changed our minds just after someone came to measure. I called Kim and she was flexible with our ideas, so she shifted our window selection to the upstairs which we REALLY appreciate (and the guy came back immediately to re-measure). True to their promises, the installers were awesome: they were at our house exactly when they said they would be, they were fast, and they didn't leave a mess at all. They worked around our family. I was asked to leave a google review but definitely not pressured on how nice of a review it was supposed to be :) which I appreciate. The windows match our house really well, so it doesn't look weird at all that we just did a few, which i credit to Kim's color selection. They dampen sound way better than the old ones; they fit inside the frame perfectly, they open and close like a dream and seal up nicely. We'll see how the coming years treat us but for now i'm very happy with them. One thing i wish i had realized was because the windows fit INSIDE the existing frame (they are custom sized to do this; but it saves time and money that they can install the window inside the frame and not re-frame anything!) that the new windows create an ever-so-slightly smaller opening to look out of than the previous old drafty windows, so in the small bathroom window it looks smaller. I'm used to it now, but the first day I was disappointed that it looked smaller - which was my bad, because i didn't fully realize what it would look like. I do like it now. Our bedroom window was 4 part in the old one, and now is a 3-part window so those actually look bigger and i LOVE that one. Overall I think they are nice windows and I appreciate the company's flexibility. I would work with them again. When we get a bit more money saved up I will probably replace other windows in my home with the Window Store again. Photos shown are all the new windows - bedroom and bathroom. Bedroom is sliders and bathroom is a crank out; i like the little folding handle. Screens held in with easy little tabs.

07/13/2017 Our home had hail damage from a storm that took place in June. The hail had damaged the roof, a piece of siding, fascia and downspout on one side. It was an easy choice to hire The Window Store as they have worked on our home on two previous occasions - once to replace our windows, and a second time when lightning struck a tree in front of our house and blew pieces through some siding and one of the new windows. Ron explained the process of working with our homeowner's insurance company on our claim, obtaining permits and purchasing materials. He had a book showing us where they were ranked #56 in the nation for home remodelers according to Home Builders Magazine. This put them #1 in Minnesota. He also explained the Master Elite Warranty and process with GAF materials. He gave us samples of the Timberline American Harvest Architectural shingles from which to choose. Also, he explained that part of the benefit to the GAF roofing system is a Cobra Ridge Vent style ventilation instead of original turtle vents allowing for more even ventilation. Upon installation day, we met the supervisors, Jim and George. Ron, the owner, came to check on the materials and crew right away in the morning and made sure we felt good about the construction process. Ron was on site throughout the roof tear off so that he could personally inspect the decking and work with the project supervisors regarding any alterations to the plan. Jim did the work on the fascia as well as the siding and went to get additional materials as we learned our roof had decking, not plywood and they had found several holes. (Side note, the decking was not noticeable until after the shingles were removed). Jim and George were great! They worked with the roofing crew, found damage on the roof and quickly put a plan together. Jim did a great job replacing the siding that was needed as well as forming the fascia to match perfectly. Since we had decking for the roof, they explained why it would be good to replace the lowest edges of the roof to attach the new drip edge. George led the roofing crew for majority of the day. It was easy to see that the crew worked well together and had been together for some time. The foreman of the crew did the patch work to damaged areas and tightened up other areas of the decking. It was easy to see the respect that the crew and the supervisors had for each other. There was great cohesiveness, communication and focus. From the start, they took great precaution to protect what was left of our gardens (after the hail damage). The supervisors answered all of our questions as well as gave some recommendations to paint the furnace pipe to match the roof. We bought the paint and he took care of the work. George was very proud of the work he and the crew did on the roof and for working for The Window Store. The crew worked until late into the evening and did a great job cleaning up the yard from any debris. When I went to work the next morning, it was very noticeable how well the patio and garage had been swept. Jim came back the next morning to finish a small detail and double check the cleanliness of the yard as well as to answer any questions. Again, what an experience! This was our third time using The Window Store and it was just as great as the first.

We had a wonderful experience with The Window Store from start to finish. While I am not typically a fan of door-to-door marketing, the Window Store's marketing representative was very polite and unimposing, and due to my otherwise busy work schedule, it made scheduling an appointment to get a free quote on my window project (which I had been meaning to get to for a while) quick and simple. The sales representative that subsequently visited our home in April was equally polite, conscientious, and thorough with her presentation. Moreover, I greatly appreciated that the Window Store was upfront about the expected timeline for production and installation due to supply-chain difficulties caused by COVID-19. I am very pleased to report that Window Store accomplished what many do not: they under-promised and over-delivered. That is, the sales representative told us that it would be very possible that it could take as long as four months to manufacture the windows and complete installation (putting installation around August), but our windows were instead installed in June, approximately 2 months ahead of schedule! And, during the time we were waiting to hear back to schedule the installation, the Window Store reached out of its own accord to let us know that they had not forgotten about our project and would be reaching out ASAP to schedule the installation. More businesses should approach transactions this way. As for the installation and quality of the end product, both appear to be of excellent quality so far. We have already noticed improved energy efficiency and decreased draftiness, especially with the replacement of a large wooden picture window that was original to our 1940s home. From an aesthetics standpoint, I was afraid that I would miss this old wooden picture window, which had ornate wood lattice work, but I actually prefer the new vinyl window with built-in vinyl lattice work even better. Izzy and his installation team were very professional and efficient. They installed four new windows--a large picture window, a casement window, and two double hung windows--in a single day. And, when there was a minor mix-up on the color of wrapping used on two windows, Izzy and his team made time in their busy schedule to come back two business days later to correct the mistake. Finally, after the installation was complete and it came time for setting up the financing arrangement, the Windows Store promptly reached out to me (instead of me having to reach out to them and/or spend time searching online, which is difficult due to my busy schedule) to inform me of when I could expect the initial financing letter in the mail and how I could thereafter set up my account with their third-party lender. In short, we are very pleased with the process and product thus far and will definitely consider using the Window Store again for future projects.

July 2021 - We did it! Last fall, we had The Window Store install new windows on the front of our house. We were so pleased with the results (looks, street noise reduction, and air draft reduction) that we ordered windows for the rest of the house this spring. The windows were installed July 1. Bob & Mike, the installation team, were really great to work with. They arrived within the project start window, protected our floors with drop cloths, cleaned up inside and out when the project was done, and were happy to answer any questions we had. They completed the job well within the projected time parameter. If you are thinking about replacement windows for your home, please seriously consider The Window Store. They've been great to work with through all our projects, two window replacement jobs and a kitchen remodel. Our salesperson is Sean Arco, and we found him to be knowledgeable and helpful with great suggestions for all the projects. Our house was built in the 70's and is located on a frontage road facing a busy city street. We replaced the windows on the front of the house. One of the first things we noticed after the windows were installed was how much quieter it was in the house. The installation process was neat and efficient. Nick and Scott arrived in the time frame promised and completed the installation in significantly less time than estimated. Drop cloths were placed to protect the hardwood floor, and at the end of the process, the work area was vacuumed. All the old windows and installation scraps were cleaned up and taken with them when they left. We are very pleased with the appearance of the windows and ease of operation. The finish closely matches our existing trim, and unless we point out the new windows, visitors don't even notice. Kudos to Shawn, our sales rep for his excellent suggestions and guidance in selecting the windows, and to Haley, the scheduler, for keeping us informed of order progress and giving us plenty of notice when we needed to clear the window area for measuring, before and after pictures, and installation. We'll definitely be using the The Window Store again when we replace additional windows.

Burnsville, MN Loving our 17 new windows! They make both the inside and outside of our home look much fresher and updated. They are so easy to operate and take care of - I've just lost my excuse for not washing our windows! We would definitely recommend The Window Store - for the quality of their product AND of their personnel, and for the value they place in customer satisfaction. We found the sales rep, Kim Fuhrmann, to be very personable and knowledgeable--it was truly a pleasure to work with her. She gave a clear explanation of the windows and the various options and answered our questions thoroughly. Normally my husband and I would take more time to think things through and also do some comparison shopping before making a big decision like this, but we felt very comfortable going ahead with the window purchase at the end of Kim's presentation. We appreciate that we didn't feel at all pressured. We chose to get window inserts--keeping our original window frames but getting rid of our old windows and storm windows (which we don't need anymore with the new double paned windows). The installers Paul and Chris were pleasant and professional. They installed our window inserts much quicker than we had expected and did a great job, including covering our not-so-great-anymore exterior wooden window frames with aluminum cladding. Paul didn't mind our curiosity to see how things were done and was glad to answer any questions. The other folks from The Window Store that we had contact with were also pleasant and helpful: Tom who measured for the windows; Haley and Courtney who took our calls at the office, handled our order, and kept us updated; and Scott who did some follow-up replacement (see below). Our experience is that The Window Store truly values customer satisfaction with their lifetime warranty, resolving any issues as soon as possible. Paul (the installer) took note of slight imperfections on two of the window panes and two of the screens that had just been installed, which he reported to the office. These were replaced with no hassle or added expense on our part. We definitely recommend The Window Store and are glad we went with them!

We have been slowly replacing the windows in our 1948 home over the past 10 years. The Window Store replaced the final 7 windows in our home. I usually make it a point not to do business with solicitors but the oldest windows were in dire need of replacement and their sales team was courteous and professional. We love the new windows and the quality of the final installation. The new windows look great and as winter sets in we already notice how much more comfortable those rooms have become. Sure, we had put window insulating film on the old windows but it never looked good and by the end of the season it either had holes poked in it from the kids or was ripped away from the edges. I am so glad to be done with that routine. The new windows also needed flashing installed around the frames. I was concerned about how that would turn out compared to other windows we had replaced. They matched the existing flashing on the other windows perfectly and the quality of the work was excellent. We were very impressed with how it turned out. Looking at the finished product it is obvious they knew what they were doing. We have dealt with four different window suppliers over the years so we knew what to expect for cost and installation. It is worthwhile comparing our other experiences with the Window Store. Window Store experience: -excellent and professional installation -windows arrived on schedule and were installed within the timeframe communicated to us -order was accurate Other suppliers/installers: -poor installation, visible gap between sashes, windows did not meet code and eventually were replaced -missing caulking required return trips to fix -installation team was unprofessional and was eventually fired by the rep. One member had admittedly never installed windows before. -sales rep had a difficult time accurately placing the order for new windows in an addition -one window was missed in a replacement window order You can always expect to run into issues in any home improvement project but this project was completed without any major issues. I would gladly recommend the Window Store to anyone.

Our experience with The Window Store exceeded our expectations. When I originally set up the call to get a bid on windows, I didn't really know what to expect, but was definitely not planning on making the decision that day. All of that changed at our consultation with Steve. After showing us the product and talking about all it's benefits, we were impressed. On top of that, the quote was lower than we had exepected for 8 windows, so we decided to do 11! Everything went smoothly from the measure of the windows the following week to when they stated they would arrive and be ready to install. Approx 4 weeks later, our install date arrived. Our installer called to alert us that he was held up at another project but gave me the time he would arrive so that if I needed to run any errands or go anywhere, I would know what time he arrived I thought that was extremely courteous because no one likes to sit around all day wondering when their contractor is going to show up. He arrived at the time he stated and got to work. One guy did all the windows! He was extremely friendly and was used to working on old homes (nothing is level or square and had planned on that being the case with our 100+ yr old home) . I was worried that with the current state of our windows, we would run into a lot of issues. Shockingly we didn't! He was able to install all 11 windows in one day, the second day was spent working on all the finishing (or details as he called it). He did an excellent job and they look fantastic. We couldn't have asked for a better experience and TWS exceeded all our expectations. We can already tell the difference in our front porch where we had all the windows replaced. It's staying much cooler in there now that the sun is heating things up and as an added bonus, when the windows are shut its so quiet! We love our new windows and plan to replace more next year. Thank you TWS for a great product and experience.

We recently hired the Windows Store to replace some windows on our home. (I've included some before and after shots.) We solicited bids from a half-dozen companies before deciding, many (but not all of whom) sent a representative out to meet with us. Travis from the Windows Store was the most knowledgeable and the most generous with his time. He answered every question we could think of about the manufacturing and installation process. Their price was on the high end relative to the other bids we got, but it was not the highest. We also plan to stay in this house, so we were looking to invest in windows that would last a long, long time. The team at the Windows Store was friendly, knowledgeable, and professional. They helped us set up financing and communicated with us about delivery and installation timelines. Installation was a bit rockier. We had some trouble settling on an installation date, and the contractor that the Windows Store hired to do the installation under-estimated the amount of time it would take to complete the job. He ended up having to come back on two separate occasions to finish the job, which drug the process out by about a week. All told, though, we're extremely pleased. The windows are everything we were promised: beautiful, easy to operate, quiet, and warm. It's night-and-day compared to the drafty old windows that we had before. The aluminum wrapping they did on the exterior of the house has also radically changed the way our house looks. We had some minor bumps along the way, but definitely nothing unusual on a project of this scale and importance. More importantly, the Window Store more than made it right. For example, when the team accidentally damaged a window that we hadn't planned to replace, the Window Store expedited delivery and installation of a new window, free of charge. We'll plan to use them again on our next renovation project!

The Window Store just completed our kitchen reface project. We are extremely happy with the professional service from start to finish; and we are especially pleased with the finished product! Our salesman, Arlen, was very knowledgeable of the process, product, and options available to us. He was also very patient with our request to see new samples after we changed our mind and decided to go dark instead of light for our new cabinet finish. Once we decided to go ahead with the project, Arlen told us exactly who would be contacting us and what the timeframe would be for each step....all of which happened exactly as Arlen said it would. Our installer, John, was very skilled and knew exactly what he was doing. He was here on time every day; and completed the project right on schedule (5 days). He was very friendly & able to answer any questions we had along the way. Best of all, John's workmanship was truly excellent! The quality of the products used is exceptional, where we refaced our oak cabinets with Birch in a Mediterranean stain. The doors & drawers (100% birch for the front; and dovetail drawers made with cherry) are just beautiful; and we love the hidden hinges and soft-close doors/drawers that are included. The Window Store was also easily able to do the customizations we asked for (ie, John raised the floor of the cabinet above the fridge so that we can fit in a larger fridge someday; and they pre-built cabinet boxes that extended our old cabinet frames to the ceiling). Again, we are extremely happy with our finished refacing project and would absolutely recommend The Window Store to anyone who is interested in updating their cabinets without having to pay for a full rebuild. Included are pics showing our old oak cabinets; what they looked like midway through the process; and then the finished product. We had a terrific experience and our cabinets are gorgeous!!

I am incredibly happy with my new windows. I want to thank the lady that stopped by my house to first bring the window store to my knowledge. I'm very sorry to have forgotten your name. I want to call out Kim, the saleswoman who helped me get setup. I never felt like this was just about selling windows and that you cared about what I wanted and my concerns. You were full of knowledge that made me feel comfortable and made me feel like I didn't need to continue looking for other estimates. The best thing I can say is that I didn't feel like another commission and your passion for what you do was infectious. Thank you. The process for getting from sales to installation was also incredibly easy and fast. After having someone come out and double or triple measure the windows it took about 2 months to get all 14 windows ready, which was about a month shorter than I was originally told they would be ready. The installation was carried out by Charlie and his team. They were fast and efficient and got all 14 done in a day due to weather complications the first day that prevented us from getting started. I really appreciate you guys making that happen. They were also incredibly personable and answered all my questions. They kept everything clean and packed up so well that other than having new windows you might not have known they were there at all. The windows themselves are fantastic, easy slides and cranks to open/close. And the design for the crank wi does to come in a bit will be a huge help in cleaning. The one small negative that I have right now is that one of the windows didn't have the crank and that will require someone to come back out to finish up, but that is a small bump in what has been a great experience. I will recommend anyone I know at least talk to The Window Store when they have work to be done because it's worked so well for me so far. Thanks, Adam

To The Window Store, Staff and future customers. Ann and I were approached by Howie, who is a great embassador, for The Window Store. After Howie, made his sales pitch and demonstration, it was a deal to be made. We ordered the top of the line Windows, which was the Eco-Maxx. We ordered 10 Windows and a Patio Door. Financing was fast, easy and extremely affordable. On May 12th, Paul and his associate, arrived on location, ready to remove the old Windows and install the new ones. Paul and his associate were professional and highly skilled. All Windows, with the exception of the Patio Door, were installed in one day. Paul, came back the following day to install the Patio Door. Ann and I are doing a complete Home remodeling job. The Window Store, saved me a lot of time and that allowed me to focus on the other projects we are working on. I will let you know that these Windows, are far better than any Marvin, Jeld-Wen and Anderson. These Windows keep the heat out, while keeping the House cool, during the warm season. Especially during a cool night, the House stays pleasantly warm. I'd like to mention the how quiet is it when cars drive by from time to time. We can barely hear them. These Windows have a much higher Energy Performance Rating (EPR) and are NFRC Certified. Plus, you get a Lifetime warranty! For you Home Owners, that are looking to buy new Windows...... Please consider The Window Store, for all your Window needs! Please give our Salesman, Howie a call, for a demonstration and free estimate. You'll be glad you did! Looking forward to 2017, when we get the three season room done. BTW, if Paul and his associate are installing your Windows, they really like Red's Savoy Pizza! Pepperoni and extra Cheese, will do them just fine. Again, a big THANK YOU, to The Window Store, for a flawless job!